The Gemini Guarantee2019-01-07T12:27:08+00:00

The AMA Guarantee

Everything we do has one aim. To repair your vehicle to its pre-accident condition. To make your car safe to drive again.  To give you an exceptional customer experience. This is our DNA. This is our guarantee to you. That’s why we are confident that no matter what type of repair you need, you will be delighted that your car was repaired by the Gemini Group.

All-make-model

All makes and models

No matter what vehicle you drive, Gemini can repair it.

All Gemini sites are equipped with  the latest equipment, our repair technicians and painters are trained to the highest level, and we hold the latest accreditations and use the latest technical information and methods from manufacturers to allow us to work on every make and model of vehicle.

Gemini is also in the unique position of being able to repair all types of alloys as well as electric, hybrid, ADAS (Advanced Driver Systems) and semi-autonomous vehicles.

Quality-Control

Quality Control

Gemini has a applies a rigorous quality control process to each car it repairs. Gemini has developed a state of the art quality control system which logs a myriad of repair process touchpoints  to ensure your vehicle is repaired to the highest quality standard. Underpinning this, as each stage of the repair process is completed, the technician completing the stage certifies it meets our high quality standards. In addition to this, the technician at the next stage certifies the quality of the preceding technicians work.

And at the conclusion of the repair, the work receives a final check from either the centre manager or production manager. The process is also kept in check with random quality control inspections.

Manufacturers-standards

Manufacturers standards

There can be no compromise to your safety. That’s why each vehicle Gemini repairs is repaired to the manufacturers exacting specifications and tolerances. We access manufacturers methods and specifications to do this, as well as attending regular manufacturer training to ensure our knowledge and skill base is up to date. And we only use the best paint and parts available.

pre-accident-condition

Pre-accident condition

Our commitment to you is that after we have repaired your vehicle, it will look and drive just like it did before the accident. That’s peace of mind. Should your vehicle have non accident related damage that you would like repaired whilst the accident damage is being repaired, we would be happy to do this and our estimators will provide a quote for this separately.

Customer-Service

Customer service

Gemini understands that no one ever wants to be in an accident and that having to attend to getting your vehicle repaired is an inconvenience. Our commitment to you is to make the process as pleasant as it can be. We will serve you with a smile, we will give you regular updates on repair progress, we will wash and vacuum your vehicle after repairs are completed. We will treat you with respect and courtesy and answer all your questions.

Environmental

Environmental

Gemini is committed to ensuring it repair centres adhere to industry leading environmental practices with the aim of minimising our environmental footprint.

Some of the initiatives we employ include water recycling, energy saving devices, headlight and bumper recycling, plastic and carboard recycling. One of initiatives we are most proud of is the use of water based paints. This eliminates the use of solvents and the issues associated with this of solvent disposal and emissions into the air.

Lifetime-Warranty

Lifetime Warranty

The reason we can offer a lifetime warranty on our repairs is simple. It is the culmination of the rock solid processes we have in place, our trained people, the technology we use, our rigorous and continual quality control and the manufacturers standards we follow. All this means one thing – peace of mind.

Need to get your car repaired?

When your vehicle is off the road & in need of repair, the simplest tasks become a major hassle. Get in touch with us and we will get you back on the road at the earliest.

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